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A 360° Customer and Agent experience platform to boost your Call Center

Discover the features

  • Agent Engagement

    Empower your agents to give and receive feedback, to be challenged with goals and to learn by fostering a culture of learning within the workflow.

  • Quality Monitoring

    Monitoring 100% of your customer interactions to assess the adherence to service standards, identify areas for improvement, and provide feedback to call center agents.

  • Conversation Insights

    Understand the voice of your customers and agents by analyzing behaviors, emotions, call reasons and much more to help you make informed decisions and improve CSAT.